How we work

Clear steps. No surprises.

You'll always know where your project is, what's next and what we need from you. Here's the whole journey, how payments work and what happens when you want changes.

The project journeyHow payments workChanges and feedback

Flowchart 1

The project journey

From first hello to launch day, in eight steps.

01
Say helloSend an enquiry or try the free website review.
02
Discovery workbookGuided questions and your pick of styles, colours and features. No calls needed.
03
QuoteWe review your workbook and send a fixed scope quote.
Happy with the quote?
No
We adjust the scope or price and send an updated quote.
Back to step 03
Yes
04
Deposit and bookingPay the 50% deposit to lock in your start date. Your client portal opens.
05
OnboardingOne guided form for your content, photos and access invites. We never ask for passwords.
Content and access ready?
No
We send a simple checklist and a friendly reminder. Your start date may move.
Back to step 05
Yes
06
Design and buildPick one of two design directions, or bring your own. Then we build.
07
ReviewYou leave all your feedback in one place.
Any changes?
Yes
We make the changes. Included rounds are covered. Extra changes are quoted first.
Back to step 07
No, approved
08
Final invoice and launchPay the final 50%, then we go live, test everything and hand over.
Care plan (optional)We look after updates, backups and small changes each month.

Flowchart 2

How payments work

Two simple payments for most projects. Full details are in our payment policy.

1
Quote acceptedYour quote shows the full price and the payment schedule.
2
Deposit invoice: 50%Due before your start date. Paying it books your spot.
3
We startDesign and build, with previews in your portal.
Extra work requested?
Yes
We quote it first. Once you approve, it's added to your final invoice.
Then continue
No
4
Final invoice: 50%Sent when you approve the finished work. Paid before launch.
5
Launch and handoverOwnership of your final files passes to you once paid in full.
Care plan (optional)Billed monthly in advance. Cancel with 30 days notice.

Flowchart 3

Changes and feedback

Changing your mind is normal. Here's how we handle it fairly.

Feedback receivedEverything goes through your portal so nothing gets lost.
Within the agreed scope and included rounds?
No
We send a quick change quote with the cost and any effect on timing.
You decide: go ahead or skip
Yes
We make the changesUsually within three business days.
You approveThen we move to the next stage.

Typical timelines

How long it takes

Brand starter

2 to 3 weeks

Logo concepts, refinement, colours, fonts, brand guide and social graphics.

Brand and website

3 to 6 weeks

Brand starter plus a custom website of up to five pages.

Website and portal

6 to 10 weeks

Everything above plus a client portal, bookings or automations.

The biggest factor in timing is content. Your quote includes a clear timeline, and your portal always shows where things are up to.

Your part

What we need from you

  • Your contentText, photos and logos, or tell us if you'd like help writing or sourcing them.
  • Access by invitationAdd us as a user to your domain, hosting or Google accounts. We never ask for passwords.
  • One decision makerOne person who gathers feedback and gives approval keeps things moving.
  • Feedback on timeUsually within five business days, so your launch date stays on track.
Start your workbook Read our terms